Order Processing
Once you place an order on sanliacouture.com, our team begins processing it. Please allow the following processing times before your order is dispatched:
- Standard Ready-to-Wear: 2–3 business days (Monday through Saturday, excluding public holidays).
- Made-to-Order: 2–4 weeks, depending on the item and current order volume.
- Bespoke / Custom Design: 4–12 weeks. You will be given a specific estimated completion date at the time of order confirmation.
- Alterations Service: 5–10 business days after receiving the garment.
Orders placed on Saturdays after 2:00 PM IST, Sundays, and public holidays will be processed on the next business day.
Festival & Peak Season Notice: During Diwali, Christmas, New Year, and other peak seasons, processing times may be extended by 2–5 additional business days due to high order volumes. We appreciate your patience and will always communicate any delays proactively.
Domestic Shipping (India)
We ship across all 28 states and 8 union territories of India. We partner with trusted logistics providers including Bluedart, DTDC, Delhivery, Ecom Express, and India Post Speed Post to ensure safe and timely delivery.
Delivery Zones & Estimated Times
Zone A — Metro Cities
Bangalore, Mumbai, Delhi, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad
Zone B — Tier 2 Cities
Jaipur, Surat, Lucknow, Indore, Chandigarh, Bhopal, Vadodara & similar
Zone C — Tier 3 & Small Towns
All other serviceable pin codes across India
Zone D — Remote & Special Regions
Northeast India, J&K, Ladakh, Andaman & Nicobar, Lakshadweep
Delivery estimates are from the date of dispatch, not the date of order. All timeframes are estimates and not guaranteed.
Shipping Rates
Shipping charges are calculated at checkout based on your delivery location, the weight/volume of the order, and the shipping method selected.
| Order Value | Standard Shipping | Express Shipping | Same-Day (Bangalore) |
|---|---|---|---|
| Below ₹1,000 | ₹99 | ₹199 | ₹299 |
| ₹1,000 – ₹2,999 | ₹69 | ₹149 | ₹249 |
| ₹3,000 – ₹4,999 | FREE | ₹99 | ₹199 |
| ₹5,000 and above | FREE | FREE | ₹149 |
| Bespoke / Custom Orders | FREE | FREE | ₹199 |
Same-day delivery is available within Bangalore city limits (select pin codes) for orders placed before 11:00 AM IST. Subject to availability.
Note on Coupons & Promotions: Free shipping promotions apply to the value after coupons and discounts are applied. GST is included in all shipping charges. Shipping charges are non-refundable unless the return is due to our error.
International Shipping
Sanlia Couture ships internationally to select countries. We use trusted international couriers including DHL Express, FedEx International, and Aramex to deliver your order worldwide.
| Region | Countries | Estimated Delivery | Shipping Cost (approx.) |
|---|---|---|---|
| South Asia | Sri Lanka, Bangladesh, Nepal, Maldives | 5–8 business days | ₹1,200 – ₹2,000 |
| Middle East | UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, Oman | 5–8 business days | ₹2,000 – ₹3,500 |
| United Kingdom | England, Scotland, Wales, Northern Ireland | 7–12 business days | ₹3,000 – ₹4,500 |
| USA & Canada | All states / provinces | 8–14 business days | ₹3,500 – ₹5,000 |
| Europe | EU countries, Switzerland, Norway | 8–14 business days | ₹3,500 – ₹5,500 |
| Australia & New Zealand | All states / regions | 10–16 business days | ₹3,000 – ₹4,500 |
| Southeast Asia | Singapore, Malaysia, Thailand, Indonesia, Philippines | 6–10 business days | ₹2,000 – ₹3,500 |
Customs, Duties & Taxes
International customers are solely responsible for all customs duties, import taxes, VAT, brokerage fees, and any other charges levied by the destination country's customs authority. These charges are not included in the price you pay on our website and are collected by your local customs authority upon delivery.
- Sanlia Couture is not responsible for delays caused by customs clearance.
- We cannot declare a lower value on customs forms to reduce your duties. All shipments are declared at full invoice value.
- If an international package is refused or returned due to unpaid customs duties, reshipping costs will be borne by the customer.
Custom Order Shipping
Custom, bespoke, and made-to-order garments are shipped upon completion and final quality inspection. Given the high value and fragility of these pieces, we take special care with packaging and logistics:
- All bespoke orders are shipped with complimentary standard shipping (domestic) and a signature-required delivery confirmation.
- Garments are packed in our signature luxury boxes with acid-free tissue paper, garment bags, and care cards.
- For international custom orders, we use DHL Express with full tracking and insurance.
- Upon dispatch, you will receive an email with full tracking details and estimated delivery window.
- For very high-value orders (above ₹50,000), we may arrange white-glove delivery upon request in Bangalore and select metro cities.
Order Tracking
Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number and a direct link to track your shipment. The tracking number will become active within 12–24 hours of dispatch.
How to Track Your Order
- Log in to your Sanlia Couture account at sanliacouture.com/account.
- Navigate to "My Orders" and select your order.
- Click "Track Order" to view real-time shipping updates.
Alternatively, use your tracking number directly on the courier's website (Bluedart, DTDC, Delhivery, DHL, FedEx, etc.). If you did not receive a tracking email or your tracking number is not working after 24 hours, please contact us at support@sanliacouture.com.
Tracking Updates: Courier tracking systems update approximately every 12–24 hours. If there has been no movement on your tracking for more than 3 business days, please contact us and we will investigate with the courier on your behalf.
Luxury Packaging
At Sanlia Couture, we believe the unboxing experience is an integral part of the luxury journey. Every order is thoughtfully packaged to protect your garment and create a memorable first impression.
Standard Orders
- Elegant Sanlia Couture branded mailer box or poly mailer (for lighter items)
- Acid-free tissue paper wrapping
- Garment dust bag (for dresses and gowns)
- Care card with garment-specific washing and storage instructions
- Tamper-evident security seal
Bespoke & Premium Orders
- Rigid luxury gift box with magnetic closure
- Gold-foil branded ribbon
- Custom garment bag with Sanlia Couture branding
- Personalised handwritten note from the design team (upon request)
- Certificate of Authenticity for bespoke pieces
- Full care instructions booklet
Gift Wrapping
Gift wrapping is available for all orders for an additional charge of ₹199. You can add a personalised message card at checkout. Gift-wrapped orders are beautifully presented and do not include any pricing information inside the package.
Lost or Damaged Packages
Lost Packages
If your tracking shows "delivered" but you have not received your package, please:
- Check with neighbours, building management, or anyone who may have received it on your behalf.
- Check with your local post office or courier branch.
- Contact us at support@sanliacouture.com within 5 days of the marked delivery date. Reports made after this window may not be eligible for a claim.
We will file a missing parcel investigation with the courier on your behalf. Investigation timelines vary by courier (typically 3–10 business days). If the parcel is confirmed lost, we will offer a replacement shipment or a full refund.
Damaged in Transit
If your package arrives visibly damaged:
- Do not refuse the delivery. Accept the package and document the damage with photographs before opening.
- Photograph the outer packaging and the item inside.
- Contact us within 48 hours with photographs. We will file a damage claim with the courier and arrange a replacement or refund.
Shipping Restrictions
We are unable to ship to certain locations or under certain conditions:
- P.O. Boxes: We cannot deliver to P.O. Box addresses for standard orders. Please provide a complete street address. Exceptions may apply for certain remote regions served by India Post.
- Restricted Destinations: We do not currently ship to countries under international trade sanctions or embargoes.
- Unserviceable Pin Codes: Some remote Indian pin codes may not be serviceable by our standard courier partners. In such cases, we will contact you to arrange an alternative delivery method or suggest a nearby pickup point.
- Multiple Addresses: Each order can be shipped to only one address. If you need items shipped to multiple addresses, please place separate orders.
- Address Accuracy: Sanlia Couture is not responsible for orders that cannot be delivered due to incorrect or incomplete address information provided by the customer. Re-delivery charges may apply.
Delays & Force Majeure
While we make every effort to ensure timely delivery, certain situations beyond our control may cause delays. Sanlia Couture shall not be held responsible for delays caused by:
- Natural disasters, floods, cyclones, or extreme weather events
- Strikes, lockouts, or industrial action by courier or postal services
- Government-mandated lockdowns or movement restrictions
- Customs delays or regulatory hold-ups for international shipments
- High seasonal demand (festive periods)
- Incorrect or incomplete delivery address provided by the customer
- Courier system failures or technical outages
- Pandemic-related disruptions or public health emergencies
In the event of significant delays beyond our estimate, we will proactively communicate with you via email. If a shipment is delayed beyond 15 business days from the expected delivery date without a satisfactory resolution from the courier, we will offer you a replacement shipment or a full refund.
Contact Us
If you have any questions about delivery, tracking, or your shipment, please don't hesitate to get in touch: